<p><span style="font-size: 12pt;"><strong>SHIPPING POLICY</strong></span></p>
<p>1. ROBOMATICS (JOHOR) SDN BHD will only send online orders to Peninsular Malaysia, Sabah, Sarawak and Singapore address. We do not deliver to P.O. Box address or any international address.<br><br>2. All delivery for standard and express are only applicable for orders below 30kg (weight or volumetric, whichever greater). Please place a separate order if your total cart exceeded this limit.<br><br>3. Your paid orders will be shipped out from our retail store within 1 to 3 working day(s). Orders placed on Friday after 12:00 pm and over the weekend, will be processed on the following Monday.<br><br>4. ROBOMATICS (JOHOR) SDN BHD reserves the right to amend this policy at any time without prior notice.</p>
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<p><span style="font-size: 12pt;"><strong>STANDARD DELIVERY</strong></span></p>
<p>1. In Standard Delivery, our logistic partner with their best effort will deliver your parcel within 2 to 5 working days for Peninsular Malaysia, Singapore and 5 to 8 working days for Sabah & Sarawak. Delivery to remote areas may require additional of 2 to 3 working days.<br><br>2. During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment.<br><br>3. At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as a proof of delivery. If the packaging is tempered, please check the contents of the parcel and you may refuse to accept the parcel if the content is damaged.<br><br>4. If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the order will be forfeited and the parcel will be returned to our retail store.</p>
<p>Our standard delivery rate:</p>
<p><img src="https://robomatics.sg/pub/media/wysiwyg/shippingfee.png" alt="Shipping Fee J&T - ROBOMATICS" width="951" height="352"> <br><br></p>
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<p><span style="font-size: 12pt;"><strong>HOW TO TRACK YOUR ORDER</strong></span></p>
<p>1. Please locate your tracking number (example: robo123456789) in the delivery confirmation email or by logging into your registered user account.<br><br>2. Alternatively, you can click <span style="text-decoration: underline;"><span style="color: #0000ff;"><a href="https://www.jtexpress.my/" target="_blank" rel="noopener"><span style="color: #0000ff; text-decoration: underline;">here</span></a></span></span> to check your parcel delivery status via our J&T delivery tracking website page. You may then enter your tracking number into our tracking field (the white colour empty field that is under these words - ENTER YOUR J&T EXPRESS TRACKING NUMBER) to view the status of your order delivery.<br><br>3. Please take note that tracking numbers may take a few hours to be reflected in the tracking system after you have received the delivery confirmation email.</p>
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<p>If there is an unfortunate event of a delay, it will be reflected in our shipping partner tracking website. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email <span style="color: #333333;">(</span><a href="mailto:estore@robomatics.sg" target="_blank" rel="noopener">estore@robomatics.sg</a>) for further assistance.</p>