SHIPPING POLICY
1. ROBOMATICS (JOHOR) SDN BHD will only send online orders to Peninsular Malaysia, Sabah, Sarawak and Singapore address. We do not deliver to P.O. Box address or any international address.
2. All delivery for standard and express are only applicable for orders below 30kg (weight or volumetric, whichever greater). Please place a separate order if your total cart exceeded this limit.
3. Your paid orders will be shipped out from our retail store within 1 to 3 working day(s). Orders placed on Friday after 12:00 pm and over the weekend, will be processed on the following Monday.
4. ROBOMATICS (JOHOR) SDN BHD reserves the right to amend this policy at any time without prior notice.
STANDARD DELIVERY
1. In Standard Delivery, our logistic partner with their best effort will deliver your parcel within 2 to 5 working days for Peninsular Malaysia, Singapore and 5 to 8 working days for Sabah & Sarawak. Delivery to remote areas may require additional of 2 to 3 working days.
2. During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment.
3. At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as a proof of delivery. If the packaging is tempered, please check the contents of the parcel and you may refuse to accept the parcel if the content is damaged.
4. If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the order will be forfeited and the parcel will be returned to our retail store.
Our standard delivery rate:
HOW TO TRACK YOUR ORDER
1. Please locate your tracking number (example: robo123456789) in the delivery confirmation email or by logging into your registered user account.
2. Alternatively, you can click here to check your parcel delivery status via our J&T delivery tracking website page. You may then enter your tracking number into our tracking field (the white colour empty field that is under these words - ENTER YOUR J&T EXPRESS TRACKING NUMBER) to view the status of your order delivery.
3. Please take note that tracking numbers may take a few hours to be reflected in the tracking system after you have received the delivery confirmation email.
If there is an unfortunate event of a delay, it will be reflected in our shipping partner tracking website. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email (estore@robomatics.sg) for further assistance.
